Last updated: November 17, 2025
This Privacy Policy explains how CARTAGENA ISLAND BLISS S.A.S. collects, uses, stores, and protects your personal information when you use our website (www.CartagenaIslandBliss.com) or any of our services.
By using our website or submitting information through our forms or communication channels, you consent to the practices described in this policy.
1. Information We Collect
We only collect personal information that you voluntarily provide, including:
Full name
Email address
Phone number
Identification details (if required by hotels, marinas, or tourism authorities)
Payment information (processed through secure third-party gateways)
Booking details and service preferences
Any additional information submitted through contact forms, WhatsApp, email, or booking requests
We do not collect sensitive personal data unless required by law or unless voluntarily provided for operational purposes (e.g., passport details for yacht boarding lists).
2. How We Use Your Information
Your information is used solely for purposes related to your travel experience and service coordination, including:
Processing and confirming bookings
Communicating with you before, during, and after your experience
Creating guest lists for boats, tours, or accommodations as required by suppliers or authorities
Issuing invoices, payment confirmations, and receipts
Improving our services and customer experience
Complying with legal and tourism regulations in Colombia
Internal administrative purposes
We do not sell, rent, or share your personal information with unauthorized third parties.
Information may be shared only with:
Verified service providers (boat operators, hotels, villas, transport providers, tour guides) strictly for the fulfillment of your booking
Payment processors who handle your transactions securely
Authorities if legally required (e.g., DIMAR for maritime lists, DIAN for tax compliance)
All partners are bound by confidentiality and data protection obligations.
3. Data Security
We take data protection seriously.
Your information is stored on secure servers.
Payments are handled exclusively through encrypted and certified payment platforms.
Access to personal data is restricted to authorized staff and service partners.
CARTAGENA ISLAND BLISS S.A.S. complies with:
Colombian Law 1581 of 2012 (Habeas Data)
Decree 1377 of 2013
International standards including the GDPR (when applicable)
We implement reasonable administrative, technical, and physical security measures to protect your data.
4. Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction or updates to your data
Request deletion of your data, unless required to be retained for legal or operational reasons
Withdraw consent for data processing
Request information about how your data has been used
To exercise your rights, contact us at:
📧 info@cartagenaislandbliss.com
We will respond in accordance with Colombian data protection regulations.
5. Data Retention
We retain your data only for as long as necessary to:
Fulfill the purpose for which it was collected
Comply with legal, tax, and tourism regulations
Maintain booking histories or internal administrative records
Once no longer required, data is securely deleted or anonymized.
6. Updates to This Policy
We may update this Privacy Policy periodically to reflect operational or legal changes.
Any updates will be posted on this page with a revised “Last Updated” date.
